Certified Quality Service

Radiatorland/Autoland is certified member of the following organizations:

The International Heat Transfer Association (NARSA)

NARSA recommends that its members use these business practices:

• Provide the customer with a written estimate of the cost of repairs.
• Obtain the consent of the customer prior to beginning work.
• If the repair shop discovers any additional necessary repair work, provide the customer with an estimate of the cost of that additional work, and get the customer's consent prior to doing any of the work.
• Prepare an invoice that lists repairs performed and the price for each repair.
• List the repairs and the separate costs for parts and labor.
• Give the customer a copy and keep a copy on file.
• Offer to return any replace parts to a consumer, unless the parts must be returned to the manufacturer or distributor for a warranty agreement.
• If the parts do need to be returned, offer the customer an opportunity to look at the parts prior to their return.
• Allow the customer to have the choice of used, reconditioned, rebuilt or new parts.

Automotive Service Excellence (ASE)

Finding a good auto repair facility is always a concern, especially when the unexpected happens. One important thing to remember is to look for ASE Certification.

ASE has years of experience helping the automotive industry verify the skills and knowledge of the technicians working at dealerships, independent repair shops, collision shops, franchises, fleets, and more. Car owners and the service and repair industry regard ASE certification as the standard measure of competency and a guide to quality auto repairs.

ASE has taken this responsibility one step further by offering a recognition opportunity for highly qualified repair facilities, which allows them to showcase their technicians and their commitment to excellence. It is called the Blue Seal of Excellence Recognition Program. The program’s emphasis is to identify establishments with a large percentage of ASE-certified professionals. It is a recognition program for businesses striving to be the best, and willing to prove their commitment.

Mobile Air Conditioning Society (MACS)

Founded in 1981, MACS is the leading non-profit trade association for the mobile air conditioning, heating and engine cooling system segment of the automotive aftermarket.
Since 1991, MACS has assisted more than 600,000 technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS) Worldwide’s mission is clear and focused--as the recognized global authority on mobile air conditioning and heat transfer industry issues.

Automotive Service Association (ASA)

Since 1951, ASA has been the leading organization for owners and managers of automotive service businesses that strive to deliver excellence in service and repairs to consumers.

The Automotive Service Association (ASA) advances professionalism and excellence in the automotive repair industry through education, representation and member services.

When your vehicle is repaired by an Automotive Service Association (ASA) member-business, you can expect the following:

• An attentiveness to you, the customer. ASA members work to earn and keep your satisfaction and trust. An average of 78 percent of customers are repeat customers.
• Repairs and service backed by years of experience. The average ASA shop is 19 years old and 92 percent of ASA members are part of family-owned businesses.
• Adherence to ASA's Code of Ethics that outlines professional business practices.
• Accurate diagnosis and repairs. ASA members stay up-to-date with evolving vehicle technology by attending technical education classes.
• Access to information. By belonging to ASA, members have access to more than 35 association benefits, including the latest technical and management education, and regulatory information.